Questions, answered without the fluff.

We design, install, configure, and launch loyalty programs for Shopify brands on Smile.io, Yotpo, or LoyaltyLion. You bring a store, brand rules, and reward ideas. We hand back a live program, rules sheet, customer-facing landing page, and an admin operating guide as PDF + Loom.

No. Every plan is a one-time fee. You own the program. You can manage it yourself or hire us again for upgrades, migrations, or refreshes.

In kickoff we recommend Smile.io, Yotpo, or LoyaltyLion based on your store size, integrations, headless setup, and budget. You make the final call.

Every order has a built-in chat tab. We post updates, you reply with feedback or extra info. Real-time, no email back-and-forth.

Starter Loyalty: 3 business days. Growth: 4 days. Scale + Referrals: 5 days. Enterprise Loyalty Suite: 7 days. Each plan lists its delivery time on the pricing page.

A Shopify store URL with collaborator access, your brand rules (logos, colors, voice), and a rough idea of your reward tiers. After kickoff we fill in the rest.

Yes — the Scale and Enterprise plans include full migrations. We map points, tier status, and historical actions, run a staging dry-run, and execute in a single overnight window.

No. Migrations preserve points, tier status, and member history. The first thing every member sees post-migration is the same balance they had before.

Because we focus only on loyalty installs. No discovery sprints, no UX research bills — just a tight, repeatable shipping process for a category of work we do every week.

Visa or Mastercard via Authorize.Net at checkout. Card details are tokenised; we never store full numbers.

Yes — 30-day money-back guarantee. See the refund policy for the exact terms.

Absolutely. Most clients start with Growth or Scale, then add the referral engine or the enterprise multi-store layer once volumes grow.

Only with permission, and only for the loyalty-related widgets (points balance, redemption page, tier badge). Everything else stays untouched.

Yes. The Enterprise Loyalty Suite covers headless storefronts (Hydrogen, Next.js commerce stacks) and multi-store points sync.

Yes, Klaviyo, Mailchimp, and Omnisend are built-in. Other ESPs are doable on Enterprise.